Limpidus received, for the 6th consecutive year, the 2014 Trusted Suppliers award, an initiative of Revista Best HR, official body of the ABRH Brazilian Human Resources Association.

The objective of the award is to evaluate the degree of reliability of supplier companies and the degree of loyalty of their employees. customers, to the point of recommending their service provider to a friend or contact.

To classify companies in this research, the NPS - Net Promoter Score methodology was used, developed by professor Fredrick Reichheld from Harvard University, and is now considered by experts in the field, as the best way to measure a company's customer satisfaction.

The NPS methodology is based on asking customers a simple question " On a scale of 1 to 10, how much Would you recommend your current supplier to a friend?".

The system is very simple: Customers who give ratings in the range between 1 and 6 are considered detractors of the brand, because they speak badly. Customers who rate 7 and 8 are considered neutral and those who rate 9 and 10 are considered considered brand promoters. Just as an example, let's say that out of an analyzed universe of 100 customers, 70 give rating in the range between 9 and 10, another 20 give ratings in the range between 7 and 8 and 10 customers give ratings between 1 and 6. This means that the company's NPS will be 60% (70 - 10, as the neutral 20 are not considered).

This year 50 companies were selected from a total of 129 that competed for the award, with Limpidus being the only cleaning company to win the award in 2014. According to information published in the report on the prize " The most reliable", published in this month's magazine, the strengths cited by the company's customers Limpidus, which justified their high grades, were in this order:

1) Partnership relationship with customers: This demonstrates that the network's franchisees are acting within the core values of Limpidus, building solid relationships within a Long-Term Vision.

2) Quality service: This recognition regarding the quality of service reinforces the importance of presence of the franchisee with the customer on a daily basis, guaranteeing truly Incomparable Service.

3) It has great professionals: The effort to attract and retain the Best People is being recognized by customers and was the third most voted factor in the opinion of all customers.

We would like to congratulate all the franchisees of the network, who adopt the best practices on a daily basis and are aligned with the LIMPIDUS way of working, for their contribution to building the brand’s good image and reputation on the market.